How to Cancel Your eFax Account

We’re sorry to see you go! If you need to cancel your account, you can easily do so online:*

Log in to your eFax web portal.
Go to the “Account Details” section on the top navigation.
Click on the “Billing” tab – here you will find the “Cancel My Account” link.

*Note:

– You must contact us by chat, phone (323-817-3207), or email to cancel if you have an annual plan, multiple fax numbers, or an outstanding balance. For your security, you will need your eFax number and the last four digits of your card on file to verify your account before canceling.

– If you purchased eFax through iTunes, click here for online cancel instructions.

Will I be able to access my stored faxes after I cancel my account?

Once your account is closed, you will no longer be able to access your fax documents. Be sure to save any important documents you want to keep before you cancel your account.

When will my cancellation take effect?

Your account will be closed at the end of your current billing cycle. You may continue to use eFax and access your faxes until then. (NOTE: If you are canceling during a free trial period, your account will be closed immediately.)

How will I know my account cancellation was successful?

You will receive an email with a cancel confirmation number from Customer Service that confirms your account has been closed.

What if I’d like to cancel, and my account has an outstanding balance?

Outstanding balances must be paid before your account will be closed. If you have an outstanding balance, please contact Customer Support via online chat. For your security, you will need your eFax number and last four digits of your card on file to verify your account before canceling.

Can I temporarily suspend my eFax account?

Unfortunately, you cannot suspend your account temporarily.

What if I don’t see a way to cancel in my eFax web portal?

Please contact Customer Support via online chat. For your security, you’ll need your eFax number and the last four digits of your card on file to verify your account before canceling.

Can I re-subscribe to eFax after I have cancelled?

Yes! You can sign up for eFax again at any time. However, we can’t guarantee your previous fax number will be available to you.