{"id":52,"date":"2022-01-24T09:39:54","date_gmt":"2022-01-24T09:39:54","guid":{"rendered":"https:\/\/efaxstg.wpengine.com\/?page_id=52"},"modified":"2023-11-14T18:59:47","modified_gmt":"2023-11-14T18:59:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/ww2.efax.com\/uk\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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eFax\u00ae<\/sup> FAQs<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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What is eFax\u00ae<\/sup> and How It Works\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have a question, the eFax\u00ae<\/sup> Help Center<\/a> has your answer. Learn about the setup process, how to send and receive faxes, where to change your account preferences, billing information and more.\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I send a fax?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Sending a fax with eFax\u00ae is easy! Choose from any of the following options convenient for you.<\/p>\n

eFax Online Account<\/strong><\/p>\n

Log onto ww2.efax.com with your eFax number and eFax pin, click send faxes and fill out the fields required or the ones you wish to use. If you wish to attach a word document, pdf, jpeg etc. click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just uncheck the include cover page box, then click send.<\/p>\n

eFax Mobile App<\/strong><\/p>\n

Open the eFax mobile App, click on send faxes, enter the number you wish to send to along with filling out the fields required or the ones you wish to use. If you wish to attach a document click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just click on cover page option and choose off, then click send.<\/p>\n

Email<\/strong><\/p>\n

In the “TO” field where you normally type in the email address, enter in the fax number you wish to fax followed by @efaxsend.eu (the numbers get entered in internationally). For example if you are faxing to 02079002622, you would enter in 442079002622@efaxsend.eu (note the 0 always gets dropped). If you wish to attach a document, click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just put in the main body of the email {nocoverpage}, then click send. PLEASE NOTE: In order to send to NGN (non- geographical) number you will need to use the email option to send. Sending to this type of numbers is more expensive and can consume your gift credit in the free trial period quicker.<\/p>\n

Click here for a complete list of all of the eFax.\u00ae<\/sup> send rates<\/a><\/p>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I login?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To login to your eFax<\/span>\u00ae<\/span>\u00a0online account you must enter your\u00a0<\/span>eFax<\/b>\u00ae<\/b>\u00a0login and PIN<\/b>\u00a0into the fields provided. Your eFax<\/span>\u00ae<\/span>\u00a0login is your eFax<\/span>\u00ae<\/span>\u00a0number in international format and\/or the email address registered in your eFax account<\/span><\/p>

For example:<\/b><\/p>

If you have a\u00a0<\/span>UK<\/b>\u00a0eFax<\/span>\u00ae<\/span>\u00a0number of +44 (0)20 3147 4872, you would enter 442031474872<\/span><\/p>

If you have an\u00a0<\/span>Irish<\/b>\u00a0eFax<\/span>\u00ae<\/span>\u00a0number of +353 (0)1 656 4909, you would enter 35316564909<\/span><\/p>

If you have a\u00a0<\/span>US<\/b>\u00a0eFax<\/span>\u00ae<\/span>\u00a0number of +1 323 817 3207, you would enter 13238173207<\/span><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is included in the free trial?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The eFax\u00ae free trial gives you all the benefits of a full eFax\u00ae customer. You can send and receive faxes immediately via email, desktop or smartphone app – available for both iOS and Android. You can also take advantage of our full set of eFax\u00ae features: large file sharing and send files up to 3GB, digital signature, cloud storage, tagging faxes, and voice mail. eFax is more than just faxing!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check my invoices?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To check your invoices please log into your account online, once logged in, click on ”view faxes” and on the left hand side you will be able to see a folder called Invoices. Click on this folder and you will see the list of invoices available from the moment when you sign up for the service. If you wish to have invoices sent to your email please click on update account, click the billing tab and select the option to have these sent to your email, to disable going them going to your email, simply select view billing statements online.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I move my fax number to you?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Absolutely, and the great news is it\u2019s free to move your number to eFax unlike other providers who will charge you. To talk about moving your existing number over to us, give us a call on +44800 0232822 and one of our sales advisors will help you with all the details, all you need is to provide us a letter of authority giving us permission and the last invoice from your current provider, we will then do the rest for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How do I send large files?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sending a large file is simple and so convenient to use when your email account restricts you from sending large attachments. With large file share you can send multiple attachments (documents, presentations, videos, audio, pictures etc.), the total size you can send is an amazing 3GB (3000MB), whereas most email accounts will only allow you to send a maximum of 20MB.<\/p>

To send a large file please login into your eFax account, once logged in click on \u201cSend Large File\u201d down in the bottom right hand corner and fill in the required fields. In the field SENDER: type your name so the person receiving knows it\u2019s from you, in the field TO: type the email address where you wish to send the file. Both the subject and message fields are optional for you to fill out, once completed all you need to then do is click on upload file and attach the file you wish to send.<\/p>

To attach more than one file, repeat the same steps. Once your files are uploaded you are nearly done, if you wish to be notified once the person at the other end has downloaded the files you\u2019ve sent them you can click \u201cNotify Upon Download\u201d, this will allow you know the person has downloaded the files at the other end. If you are happy and have everything completed and attached, all you need to do is click on send. To watch our YouTube tutorial please click here<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I sign faxes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To start signing and using your electronic signature you will firstly need to login into your eFax account. Once logged in you can add the signature by uploading a picture of it through the \u2018Upload\u2019 option or by faxing it to yourself. You can open the file with the signature and crop it according to your needs and then save it. When you wish to sign a document, you simply just need to select it from your inbox and click the option \u2018Sign\u2019 at the top, then drag and drop your signature into the desired place. To watch our YouTube tutorial video please click here<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow secure is eFax\u00ae<\/sup>?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

eFax\u00ae implement appropriate technical and organizational security measures to protect your data. Your faxes will be available to you over a secure connection. When a fax is sent to you, you\u2019ll be notified via email that a fax is waiting, just log in your eFax account online and you can view your fax.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t What is the difference between fax and eFax\u00ae<\/sup>?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are a number of differences between a physical fax machine and eFax – the main ones are, security, convenience, cost and mobility. With a conventional fax machine you are stuck to one location, have costs and overheads for paper, toner and line rental – with eFax you just pay for your subscription so you can save money and use no paper to help save the environment and also help reduce storage of paper building up. Physical fax machines are vulnerable to security hacks, whereas electronic faxing is encrypted for received faxes. Convenience and mobility allows you to send and receive faxes anywhere with an internet connection, you can send and receive via your email, online account or the eFax mobile app.<\/p>

With eFax you also have a lot more great services included such as large file share option to send large attachments to customers, clients, friends or colleagues when you email service restricts you – you can send up to 3GB in size, think about sending a power point that is 20MB, your email provider probably won\u2019t let you – using our free large file feature you can email this from us to whomever you want! eFax digital signature is also a great feature we include and provide to you within your subscription, you can upload your signature then drag and drop this to documents to fax or email back to whomever you need to send these to (saves you valuable time versus printing, signing, scanning then sending) we cut the time down for you and make your life easier – sign as you go.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I send\/receive a fax on more than one email account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You will be happy to hear the answer is yes. You can have up to 5 email addresses for each eFax\u00ae number you own, meaning you can have 5 email addresses for receiving and 5 email addresses for sending.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I update my payment details?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To update your billing information, login onto your eFax\u00ae online account, click on the Update Account tab and go to the Billing option. Once here, you just need to click on the edit button and start entering your new details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I distinguish if my invoice shows a credit or an outstanding payment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

From time to time your account might be in credit, this might be due to an overpayment you\u2019ve made or an adjustment we\u2019ve done for a special offer or discount on your account. If so, this amount will show on your invoice in the billing summary section under \u201cpayments\u201d and on the right hand side you will see the amount total with a minus sign beside it, which indicates it is a credit. For example: GBP \u00a3 – 11.00.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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To reactivate your account please call our sales team on Freephone 08000232822<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\nDepending on the destination and number type you are faxing to the cost per page may differ, the rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence.\n
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To close your account, please\u00a0click here<\/a> for more information. If you are unsure about closure, and wish to speak to our support team about other plans, offers or anything else, feel free to call our support team on 0800 0232822 and we will be happy to assist you further.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How To Use eFax\u00ae<\/sup><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sending a fax with eFax\u00ae is easy! Choose from any of the following options convenient for you.<\/p>\n

eFax Online Account<\/strong><\/p>\n

Log onto ww2.efax.com with your eFax number and eFax pin, click send faxes and fill out the fields required or the ones you wish to use. If you wish to attach a word document, pdf, jpeg etc. click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just uncheck the include cover page box, then click send.<\/p>\n

eFax Mobile App<\/strong><\/p>\n

Open the eFax mobile App, click on send faxes, enter the number you wish to send to along with filling out the fields required or the ones you wish to use. If you wish to attach a document click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just click on cover page option and choose off, then click send.<\/p>\n

Email<\/strong><\/p>\n

Log on to your email account that you registered and create a new message. In the “TO” field where you normally type in the email address, enter in the fax number you wish to fax followed by @efaxsend.eu (the numbers get entered in internationally). For example if you are faxing to 02079002622, you would enter in 442079002622@efaxsend.eu (note the 0 always gets dropped). If you wish to attach a document, click on attachments and select the files you wish to fax. If you want to just fax the document and send no cover page, just put in the main body of the email {nocoverpage}, then click send. PLEASE NOTE: In order to send to NGN (non- geographical) number you will need to use the email option to send. Sending to this type of numbers is more expensive and can consume your gift credit in the free trial period quicker.<\/p>\n

Click here for a complete list of all of the eFax\u00ae<\/sup> send rates.<\/a><\/p>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive a fax?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Receiving a fax with eFax\u00ae is easy! Choose from any of the following options convenient for you.<\/p>

Email<\/strong><\/p>

When a fax is sent to your number you will receive a notification in your email account to say a fax has been received. Once you open the email there will be an attachment to click on. Click on the attachment to open your fax (this will display the fax that has been sent to you).<\/p>

eFax Online Account<\/strong><\/p>

Simply log onto www.eFax.com and sign into your account with your eFax number and eFax pin. Click on view faxes, then, click on your inbox and open the fax you wish to view by double clicking it.<\/p>

eFax Mobile App<\/strong><\/p>

Open the eFax App on your smartphone, click on view faxes and click on the fax you wish to view. If you have not downloaded the eFax App yet, go to your App store on your smartphone and search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How do I send a large file?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Sending a large file is simple and so convenient to use when your email account restricts you from sending large attachments. With large file share you can send multiple attachments (documents, presentations, videos, audio, pictures etc.), the total size you can send is an amazing 3GB (3000MB), whereas most email accounts will only allow you to send a maximum of 20MB.<\/p>

To send a large file please login into your eFax account, once logged in click on \u201cSend Large File\u201d down in the bottom right hand corner and fill in the required fields. In the field SENDER: type your name so the person receiving knows it\u2019s from you, in the field TO: type the email address where you wish to send the file. Both the subject and message fields are optional for you to fill out, once completed all you need to then do is click on upload file and attach the file you wish to send.<\/p>

To attach more than one file, repeat the same steps. Once your files are uploaded you are nearly done, if you wish to be notified once the person at the other end has downloaded the files you\u2019ve sent them you can click \u201cNotify Upon Download\u201d, this will allow you know the person has downloaded the files at the other end. If you are happy and have everything completed and attached, all you need to do is click on send. To watch our YouTube tutorial please click\u00a0here<\/a><\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I use the digital signature?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To start signing and using your electronic signature you will firstly need to login into your eFax account. Once logged in you can add the signature by uploading a picture of it through the \u2018Upload\u2019 option or by faxing it to yourself. You can open the file with the signature and crop it according to your needs and then save it. When you wish to sign a document, you simply just need to select it from your inbox and click the option \u2018Sign\u2019 at the top, then drag and drop your signature into the desired place. To watch our YouTube tutorial video please click here<\/a><\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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When you send a fax your recipient will see your CSID (Caller Station Identification), by default your own eFax\u00ae number is displayed here. You can edit what your recipients see by amending it in the ‘Update Account’ section on your online account, under Preferences and Send Fax CSID. If you have multiple fax numbers you can have the CSID as your company name.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The eFax\u00ae<\/sup> mobile app can be downloaded from app store on your phone, search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I add others in my account to send and receive faxes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you are able to add others to both your send and receive. You can add up to 5 email addresses for each eFax\u00ae number you own. You can have 5 email addresses for receiving and 5 email addresses for sending.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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To start tagging, login into your account online and click view faxes. Select the file you wish to tag. Then add the tag and save it from the right-hand panel. Once saved, you can search for the tagged file from the left-hand side panel using the search bar.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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When you log in to your online account click \u2018view faxes\u2019, you will have the option to click upload a file. Click it and select the file(s) you wish to upload (PDF or TIFF).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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The initial faxes that you receive to your eFax\u00ae number each month are completely free based on your plan. See how many free inbound pages are included in your eFax\u00ae package: by visiting https:\/\/www.efax.co.uk\/signup\/pricing<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Depending on the destination and number type you are faxing to the cost per page may differ, the rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, that take longer than 60 seconds to transmit will be billed on a per-minute basis instead of per page. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence.\n\n
\n\nClick here for a complete list of all of the eFax\u00ae\u00a0send rates.<\/span>\n<\/span>\n<\/a><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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eFax supports sending for all of the major file types, for receiving faxes you can have these in either PDF, TIFF or EFX (by default they are received in PDF),<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t How do I access my faxes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To access your faxes you can choose from any of the following options convenient for you.<\/p>

Email<\/strong><\/p>

When a fax is sent to your number you will receive a notification in your email account to say a fax has been received. Once you open the email there will be an attachment to click on. Click on the attachment to open your fax (this will display the fax that has been sent to you).<\/p>

eFax Online Account<\/strong><\/p>

Simply log onto www.eFax.com and sign into your account with your eFax number and eFax pin. Click on view faxes, then, click on your inbox and open the fax you wish to view by double clicking it.<\/p>

eFax Mobile App<\/strong><\/p>

Open the eFax App on your smartphone, click on view faxes and click on the fax you wish to view. If you have not downloaded the eFax App yet, go to your App store on your smartphone and search for eFax and download. Once downloaded open the App and enter your eFax number and eFax pin.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I enable\/disable the voice mail feature for eFax\u00ae?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In order to enable\/disable the Voice Mail you will need to contact our customer support team.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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What is eFax\u00ae<\/sup> and How It Works<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is eFax\u00ae<\/sup>?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

eFax\u00ae<\/sup><\/strong>\u00a0is the world leader in online faxing, offering a fast, reliable fax service to customers around the world. eFax\u00ae<\/sup>\u00a0lets you send and receive faxes via email, desktop or mobile app – available for both\u00a0iOS<\/strong><\/a>\u00a0and\u00a0Android<\/strong><\/a>.<\/p>

With\u00a0no need for an extra fax line or a fax machine<\/strong>, businesses of all industries are saving money with eFax\u00ae<\/sup>. Imagine the savings \u2013\u00a0no toner, no phone bills and no repair costs<\/strong>. And with eFax\u00ae<\/sup>Cloud Storage, you don\u2019t have to worry about losing a fax again.<\/p>

Tired of printing out documents just to sign them? eFax\u00ae<\/sup>\u00a0has the answer. With Electronic Signature, eFax\u00ae<\/sup>\u00a0lets you save your signature and upload it to your account. You can use it at any time, for any document \u2013 no printing required.<\/p><\/div>


As an eFax\u00ae customer, you get also avail of our full suite of Document Management Features:<\/p>